When will my Charlie's Table gluten-free pasta ship after I place my online order?
We ship Monday through Wednesday. Orders placed by 10:00 p.m. ET the previous evening, will be shipped out the next day (Sunday order shipped out on Monday, etc.). For some locations in the Northeast, we will ship Thursday for Friday delivery. Generally, orders placed after 10:00 p.m. ET on Tuesday will be shipped the following Monday. Shipping schedules will be adjusted during holidays and inclement weather.
When will my pasta order be delivered?
We ship all orders via one or two day delivery, depending on the shipping address. All orders are shipped frozen in an insulated cooler with dry ice and/or frozen gel packs. Since Charlie's Table gluten-free pasta is perishable, please place immediately upon arrival in the freezer or refrigerator. You will receive tracking information from UPS prior to your order shipping.
How long will my pasta last?
If refrigerated, your gluten-free pasta should be consumed or frozen prior within seven days of receipt. If frozen, we suggest serving within 6 months, though pasta kept frozen will last 12 months. If you don't defrost the pasta in the refrigerator the day before serving, you may cook the pasta frozen. Just boil it a few more minutes to taste.
Where do you ship?
Currently, we ship to customers in the contiguous 48 states.
What happens if there is a problem with my order?
While Charlie's Table takes all reasonable precautions to assure our food arrives undamaged, stuff happens. If it does, we work to resolve the situation quickly and to reship your order at the next available ship date.
Please review our Refund Policy for further details.